How to Enter a Customer Refund in QuickBooks Online

Some times we need to return our customer’s money due to some reasons, but unfortunately, some of the QuickBooks users have no knowledge to enter a customer refund in QuickBooks successfully. If you are one of them then, don’t worry, here we have an article for you, ‘How to enter a customer refund in QuickBooks Online?’ If you seriously want to get rid of this situation, then read this blog carefully.

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Procedure to Enter a Customer Refund in QuickBooks Online

Follow the below procedures according to the instructions, and enter a customer refund in QuickBooks Online successfully.

Steps to Refund for Services that Didn’t Satisfy the Customer

A refund for an item or service than that time you can use refund receipts in QuickBooks Online then if a customer asks. If the customer used a credit card for the payment, then you can learn how to refund a credit card payment, and the steps are given below:-

Note:- You have to make sure that you didn’t enter a credit memo yet to avoid a double refund.

  • Firstly go and select the option of + New.
  • Then, click on the Refund receipt or Give a refund option.
  • After that, select the Customer ▼ dropdown, and then select the customer you want to refund.
  • When you complete the above steps then, select the Refund From ▼ the dropdown, and after that time you can select the bank you deposited the payment for the invoice too.
  • In the Product or service column, you can add all products or services to the customer returned field.
  • Finally, you can make sure that you fill the company quantity, rate, amount, tax, and other fields accordingly, and then the process completed you can select the Save and close option.

Steps to Refund a Customer’s Overpayment or Credit

Follow the below steps to refund a customer’s overpayment or credit:

  • Redeem their open credits to what they want.
  • Before receiving the goods or services then they made a prepayment for an order but canceled it.
  • To reimburse an accidental overpayment and then they want you.

When your company bank’s balance and your business offset the customer’s open credit, overpayment, or prepayment then you can also be using the Check or Expense to record the refund reduction.

Step 1: Record the Refund for Customer

  • Firstly go and select the option of + New.
  • After that, you go to the new option and then select the option of Expense, Add expense, or Check.
  • Then, if you are in the Business view, follow the steps to switch to the Accountant view first. After that, come back to these previous steps.
  • Then, you can select the company customer option that you want to refund from the Payee ▼ drop-down option.
  • Go to the Payment Account option ▼ drop-down, and then you can also click on the option of a bank account where you can deposit the overpayment of the company.
  • Then, you come on the first line of the Category column and then select the option of Accounts Receivable.
  • After that, you enter the Amount field how much you want to refund.
  • As you see fit that you can fill out the other fields, then select Save and close.
  • Firstly go and select the option of + New.
  • Then, you can click on the Receive payment or Receive invoice payment option.
  • After that, you can select the same customer option that you can use for the check or expense.
  • Then, it must fill out the other fields as you see fit for your company.
  • Select the checkbox option for the Expense or Check, that you can create that under the Outstanding Transaction section.
  • Then, you can just make sure that the payment is equal to the open balance and then click on the option of Save and close.


We hope this article will help you to enter a customer refund in Quickbooks Online. Now you didn’t worry to record customer’s refunds in QuickBooks. Further, if you have any kind of problems regarding this topic, then get our ProAdvisor support through this helpline number +1-877-715-0222.

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