QuickBooks Online (QBO) Login Problem on Chrome

Trying to sign into QuickBooks Online! and unable to access it on chrome? Well if so then, let us tell you that, this is a common QuickBooks Online login problem on chrome for most of the QuickBooks users, so be relax, and don’t worry because you are not only the one person who facing this problem badly. here we have the solutions for you, by which you can fix the QBO login problem easily.

Save Time & Effort
Get help from expert

Get your accounting work done by experienced accountants. Fix all your accounting software errors & problems. Dial our toll-free number +1-877-715-0222.

As we (QuickBooks Online users) know that, QuickBooks Online is a cloud-based web application that has far more automation than QuickBooks Desktop and hence is much easier to manage your books & payroll. So it changes its features in a regular interval of time. At that time, QuickBooks Online goes down, which is the main reason for the QuickBooks Online login problem, and especially in the chrome browser.

Apart from that mostly the error occurs due to incorrect login credentials. At the time of login, users enter the wrong username and password hence they face Quickbooks Online login issue with chrome. But it’s not the only reason behind the QBO login issue, there might be several mistakes that the user has to face during login. So in order to fix this error, we need to follow the below steps.

Which Types Of Issues User Face During Quickbooks Online Login with Chrome

Whenever the user enters any wrong password to login QBO in chrome. They are unable to login. This is because the chrome browser is unable to communicate with QuickBooks database server when we are entering any login detail for Quickbooks Online on the chrome webpage.

Then the browser sends a request on Quickbooks Online server to match the log in detail. If login details match to the Quickbooks database then Quickbooks server allows Chrome to access Quickbooks online. But if login detail doesn’t match then Quickbooks server will not allow chrome browser to use QB online.

Besides, there are several reasons behind the QBO Intuit login issue. Let’s see below.

  • Users use antivirus in system, and this third party antivirus block chrome to communicate with Quickbooks server.
  • Slow internet speed connection
  • Someone also log-in with the same account detail credential.
  • The firewall has blocked some feature of chrome browser
  • You have not logout your previous session of Quickbooks online with chrome
  • The QBO login issue may occur due to the old cache and history Google chrome.
  • Maybe there is a problem with Intuit itself.

How We Know We have Intuit QBO login issue with chrome

  • Chrome continues showing loading icon during Quickbooks online login but doesn’t load anything.
  • Sometimes Chrome shows the white window, doesn’t show any webpage.
  • Chrome redirect to 404 errors.
  • Errors image given below

Steps to Fix Intuit QBO Login Error or Problem with Chrome

Chrome is the most secure and customizable browser for Quickbooks Online web application. Because chrome lets you enable you to share your data online according to you. Also, you can customize the privacy setting of chrome. Such as you can easily delete browser history and unplug any unsecured plugin. So when you face login issues with chrome, then follow the below steps to resolve your query.

Step 1: Login Into Chrome with New Google User ID

As you know Chrome browser needs a Gmail login ID to utilize chrome facility. So if you already login to the Chrome browser, then first log-out. And then log in with different id in chrome. Because some times Quickbooks Online takes Gmail user id directly for login to QuickBooks. So let’s see how to create & log in with a new ID in chrome.

  • Go to the ‘Start’ button and click on the Chrome browser
  • Then click on the profile icon on the right top corner
  • Then click on the ‘Add’ button from the profile drop-down menu
  • Now type name and select a photo of the profile.
  • Then click on the ‘Add’ button
  • A new window will be open for synchronizing with your new chrome account
  • That’s it you have login with the new user ID.

Step 2: Delete Browser Cache and Chrome History

Sometimes cleaning cache and clear history lets you easily log in to Quickbooks. So if you have not deleted these files then follow the below steps…

Steps to clean the cache and history of the browser:

  • At first, open your chrome web browser, and go for the three-dot symbol at the right-top of the corner.
  • Click on it, and select the ‘More Tools’ option from the list.
  • After that choose the ‘Clear Browsing Data’ option.
  • Now you can adjust the time range.
  • Click on the ‘Adjust’ tab, and then on the ‘Clear Data’ option.

Step 3: Delete Your Temporary Internet Files for IE

Temporary internet files are the cause of Quickbooks online login issue with chrome. Because this type of file is already stored in internet explorer cache. And when you try to login to Quickbooks online then it will automatically take user id and password that saved in a temporary folder. So the user has to face Quickbooks error, so lest see below steps to delete temp internet files.

  • First, go to start button and click on internet explorer
  • Then you will need to click on the Tool menu
  • After that click on internet option from the tool menu
  • Then click on Delete files Button
  • Now Delete all offline data Checkbox and Click Ok button
  • Then save changes by click on the apply button

Step 4: Make Sure the SSL Setting is Correct

  • Press window+R to open the run window
  • Then type Inceptl.Cpl inside run’s textbox
  • Click on Advanced Tab and click on Security option
  • Then check the checkbox of SSL 2.0 and SSL 3.0, then click on OK button
  • Now try to sign in to Quickbooks online

Step 5: Put the QuickBooks As a Trusted Site

You can add the QuickBooks as a trusted site, just foloow the steps:

  • Open your google chrome, and go to the ‘Customize and Control Google Chrome’ icon, You can see this icon at the top-right corner of the chrome, that will be symbolized as three dots.
  • After that, from the list select the ‘Setting’ option, and scroll down for the ‘Advanced’ option.
  • Now go for the ‘Privacy and security’ option, and click on the ‘Site Setting’ option.
  • Then click ‘Cookies’.
  • Now you have to allow the cookies by selecting the ‘Add’ option from the ‘Allow’ section.
  • Enter ‘https://qbo.intuit.com/‘, and ‘https://quickbooks.intuit.com/‘ and save it by selecting the ‘Add’ option.
  • After saving all the changes relaunch the browser and try to login to QuickBooks Online again.

Step 6: Restart Your System with Internet Modem

  • Turn off the internet modem or the DSL cable, and your system also.
  • If you are using wireless connection then, unplug the wire of router.
  • Wait for at least 30 seconds, then turn on the internet modem or plug in the wire of router server.
  • After that, start your system, and again try to login to QuickBooks.

Still, if there is no changes in it then, proceed for the next step:

Step 7: Clear the DNS (Domain Name System)

Before applying this procedure, remember that this process may affect the operating system (OS) of your system. So you may need contact with your internet service provider or the IT professional for this step.

Here in the below, we have separate two methods to clear DNS, and these two methods will be for Windows and MAC.

For Windows:

  • First of all close the browser, and press the ‘Windows’ key.
  • Now in the search field enter ‘cmd’.
  • Go to the ‘Command Prompt’ and ‘Run As Adminstrator’.
  • After that type, ‘Ipconfig /flushdns’ and press ‘Enter’.
  • Again type , ‘ipconfig /registerdns’ and hit the ‘Enter’ key.
  • After this step close the command prompt window and again go for QuickBooks online login.

For MAC:

  • Start with the ‘Go’ menu, and select the ‘Utilities’ option.
  • Now double-click on the ‘Terminal’, and hit the ‘Enter’ key by typing ‘dscacheutil -flushcache’.
  • Again type, ‘sudo killall -HUP mDNSResponder’ , and press the ‘Enter’ key.
  • Close the terminal and try to sign in again.

Step 8: Use Another Browser To Resolve QB Online Login Issue

If all the above solutions will not work for you, then you have to change your browser. You can use Mozilla Firefox and Opera to remove Quickbooks online login issue with chrome.

Step 9: Check the Google SSO & Try to Access Through It

In this step, you need to check the Google SSO (Single Sign-On). Because, according to new update of QuickBooks and Google, after March 30, 2020 you can’t be able to login to the QuickBooks Online app by using the Google account, if you are a user of iPhone or iPad. But if you are a user of iOS then, you can access the QuickBooks Online through your Google account easily.

But there is an alternate solution for you by which, you can access to your account easily. Use your Intuit account ID and password to login to the QuickBooks Online through the Intuit account.

Use the Google credential to log into the QuickBooks Online. Here you need to click on the ‘Sign-In with Google’ button, and out your gmail ID/phone, and password.

In some cases, you may not see the ‘Sign in with Google’ button, in this situation, use the Intuit username and password and get into it.

Quickbooks Online is easy to use and versatile. Because without installing it into your PC, you can use it anywhere and from any device. So according to us, it’s the best accounting web application for small businesses. And if we face any kind of runtime error, then you can easily get Quickbooks ProAdvisor support from us. Thanks for visiting.

Didn't find your solution?

Don't get stressed out? We are here for help. Find a QuickBooks ProAdvisor or CPAs who can help you get rid of your problem. Dial our toll-free number.

Call us: +1-877-715-0222

unable to resolve problem